Shipping & Returns

Orders are processed and packaged within 1–3 business days of confirmation. Custom-framed pieces and sculptures may take up to 7 business days, as each item is inspected and packed by hand.

Every order includes free insured shipping, anywhere in the world. Estimated delivery times after dispatch:

• Domestic (Indonesia): 2–5 business days
• Asia-Pacific: 3–8 business days
• Rest of the world: 5–14 business days

Any applicable customs duties or import taxes are calculated and communicated transparently before dispatch, so there are no surprises at the door.

Artworks ship in archival, shock-resistant packaging. Large works travel in custom wooden crates, and all orders are fully insured against damage or loss from the moment they leave our gallery until they arrive at your door.

A tracking link is emailed to you as soon as your order is dispatched. You can also check the status of your order at any time under My Orders in your account.

We want you to love your artwork. If it does not feel right in person, you may return it within 14 days of delivery for a full refund.

• Artwork must be in its original, unworn condition
• All original packaging and documentation must be included
• The certificate of authenticity must accompany the return

Contact us at hello@azgallery.com within 14 days of delivery. Our team will arrange insured pickup from your address at no cost to you and confirm the next steps by email.

Once your returned artwork arrives and passes inspection, your refund will be issued to the original payment method within 5–10 business days. For bank transfers and e-wallets, the refund will follow the same channel used for payment.

If your artwork arrives damaged or does not match your order, contact us within 48 hours of delivery with photos of the packaging and the piece. We will replace or refund the order in full — no return needed.